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Service
Whether it’s pre-sales or after-sales service, we’re here to help. Please contact our service hotline. Our service team is on hand to assist you.
A testing or automation system is not a one-off project – it is an investment that must deliver reliably for years to come. This is precisely where we come in: we see our role as supporting you throughout the entire lifecycle of your system.
From the initial concept discussion through to commissioning and far beyond, our service technicians, software engineers and spare parts specialists are at your side – with rapid response times, in-depth expertise and a standard of service that we regard as an integral part of our product promise.
Whether it’s a matter of quickly resolving a fault, scheduled maintenance intervals or adapting an existing system to changing product requirements: our service modules work in tandem and adapt to your production, not the other way round. In this way, we work with you to ensure what really matters in day-to-day production – maximum availability and predictable costs.
Service Hotline
Telephone: +49 2355 50828-0
Opening hours: Mon – Fri, 8.00 am – 5.00 pm
Enquiries
Email: service@soma.de or via the
360° Service Portfolio
Our services for maximum availability
Modular service packages – freely combinable and tailored precisely to your systems.
Telephone helpline
Our experienced service team is on hand to answer any questions you may have about testing and automation technology. Benefit from direct support and rapid response times from our experts – ensuring your processes run smoothly.
Smart Support
Using state-of-the-art technology, we analyse your systems remotely in real time and interactively. This support enables us to identify opportunities for optimisation immediately and resolve issues quickly in your production environment, without the need for lengthy travel.
Remote maintenance
Minimise downtime! Using secure remote access, we diagnose faults, update software and adapt test parameters to your new requirements. Efficient, time-saving and integrated directly into your system.
Training courses
Get your team ready for the future. At the SOMA Academy, we offer practical training courses on how to operate and maintain your equipment correctly. This will ensure you get the most out of your testing and automation systems in the long term.
Scheduled maintenance
Focus on prevention rather than repairs. By carrying out regular inspections of your equipment, we can identify potential wear and tear at an early stage. This enables us to ensure consistently high process quality and maximise the service life of your machinery.
Relocation of facilities
Are you planning a move or a reorganisation? SOMA offers a comprehensive service for the safe dismantling, transport and professional recommissioning of your automation and testing systems at your new premises.
Plant expansions
As your production grows, we grow with you. Thanks to modular solutions such as the SOMA flexTSA, we can easily upgrade your existing systems with new functions to ensure they are perfectly suited to your changing needs.
Spare parts management
We guarantee a fast and precise supply of high-quality original spare and wear parts for your SOMA systems. This ensures that your dosing technology and testing systems remain fully operational at all times, thereby minimising production downtime.
Repairs
Whether it’s an unexpected shutdown or a scheduled component replacement: our service engineers will resolve faults in your systems quickly, professionally and reliably – so that your production can get back up and running straight away.
Ramp-up
We won’t leave you to it when you start up production. Our experts will be on site to support you during the initial phase of your new automation solution, fine-tune the final process parameters and ensure that your production runs smoothly from day one.
Do you have any questions?
Our customer service team and experts are on hand to answer your questions or discuss your specific requirements. Please get in touch or send us a message.
The scope of our services
We're here to help, both before and after your purchase
Pre-sales service
Our services begin even before the purchase decision is made. We have a thorough understanding of your product- and production-specific requirements.
- Planning of process and testing technologies
- Selection of the most efficient plant concept
- Creation of plant layouts
- Support with specifications and requirements
After-sales service
Automation and testing systems must meet the highest standards of availability – we prevent downtime and resolve faults as quickly as possible.
- On-site operator training
- Global spare parts availability
- Preventive maintenance & servicing
- Secure, state-of-the-art remote maintenance
We support you in all phases of your project
SOMA is at your side as a reliable technology partner in every project phase – design, implementation, training and after-sales. You can count on our experienced team and our expertise.
Non-binding and personal advice
Sometimes you need quick and straightforward help. We are here for you.
Phone: +49 2355 50828-0
E-Mail: info@soma.de